Learn the customer journey and identify a recurring source of friction.
operate / Customer experience & operationsROLE PREVIEW
Customer Experience & Automation Specialist
Solve the issue. Then improve the system behind it.
WORKING ARRANGEMENTS
See application questionsThis role is in preview. The following details will be published before applications open:
- Country eligibility
- Core working hours
- Contract type
- Compensation range
- Language requirements
YOUR MISSION
Make customer experiences and business operations more reliable. Resolve immediate problems while finding patterns, improving processes, and automating repeat work.
WHAT YOU’LL OWN
Responsibility,
with room to act.
- The quality and clarity of customer-facing resolutions.
- Root-cause analysis of recurring issues.
- Useful, documented improvements to operational workflows.
WHAT SUCCESS LOOKS LIKE
Progress you can point to.
A proposed starting framework, shaped with you around the actual work.
Own a process improvement or support automation with clear checks.
Show a measurable improvement in resolution quality, reliability, or manual effort.
WHAT YOU’LL WORK ON
From thinking to doing.
- Investigate customer issues and coordinate resolutions.
- Improve support knowledge, workflows, and handoffs.
- Use AI to categorize, summarize, and identify recurring problems.
- Test automations and maintain clear escalation paths.
WHAT WE’RE LOOKING FOR
Show us what you can do.
We look at your work, judgment, and ability to learn—not just years on a résumé.
- Empathy, clear communication, and careful follow-through.
- Ability to identify patterns and understand their root causes.
- Comfort learning new tools and building simple automations.
- Good judgment about when a human needs to step in.
HOW YOU USE AI
AI fluency.
Human accountability.
Tell us how you use AI to improve support or operations, including how you protect sensitive information and check the result.
BRING AN EXAMPLE
What did you improve? Which tools did you use? What did you automate? How did the result or speed change?
THE FIT
You’ll thrive here if…
- You want to improve the process as well as complete the task.
- You balance efficiency with the customer’s actual experience.
This may not suit you if…
- You prefer to repeat a broken process without questioning it.
- You prioritize speed even when a customer needs care or context.
INTERVIEW PROCESS
A conversation, both ways.
Ask about the work, priorities, and what you need to do well. We’ll confirm the steps, exercise scope, and timing.
- 01
Apply
Share your work and how you use AI.
- 02
Initial review
We look at your decisions, results, and learning.
- 03
Practical exercise
A relevant problem, with the scope shared in advance.
- 04
Conversation
Discuss the work, priorities, and what helps you do well.
- 05
Decision & offer
Align on the role, working arrangements, and terms.